Insurance: Europe’s fastest claim settlement

itestra has created a modern and efficient application landscape for a leading European specialist insurer in the field of environmental damage. One of the advantages of the system landscape is the fastest claims regulation in Europe.

With modern tablet and other mobile terminals, experts record the environmental damage on-site. Depending on the insured risk, precise forms are available for the expert which guide him through the reporting. Through an automatic online comparison with the contract data, GPS tracking, zoomable map displays with displayed field and contract information as well as satellite recordings, a high quality in the damage assessment is ensured. In addition, a digital signature on-site assures liability.

If necessary the collected data is stored temporarily in the mobile device and immediately transferred to the back office in case of network availability. In the modernized application landscape for partners, contract, benefit, in- / disbursement, the damage data are checked for plausibility, submitted if required or directly machine-released without any delays.

This system landscape was realized by itestra at a fixed price as a work contract and handled in time as well as in budget. Today, all the company’s insurances are processed through this modern solution. In the first year of the introduction, the solution was able to record and regulate 15,000 events of damage. The success is measurable: 95% of all customers are satisfied with the insurance company!

On this basis, itestra is now implementing web-based self-service components for the insurance company for customers and field staff.